Operations Manager -Malls AED 20-25K/Month -Dubai U.A.E

Job Title: Operations Manager

Department / Division: Malls

Experience : Min 5 yrs (Relevant Experience in Mall Management )

Nationality Preference : Any


Qualification : Any degree

Salary: AED 20-25K/Month + Benefits.


Roles :

  • Responsible for ensuring the efficient operation and delivery of soft services consisting of security, safety, traffic, car parking management, housekeeping, pest control, waste management & engineering services .
  • Negotiate contracts for services.  These might include pest control, security, janitorial, maintenance, and other services.  Managers might also negotiate for equipment and supplies including cleaning supplies, paper products, landscaping and office products.
  • Provide supporting services for Events and Marketing promotions within the Mall.
  • Preparation of routine and ad hoc reports, with the objective of keeping the management informed about all issues relating to operations of the mall and taking necessary action thereof.
  • Ensure all compliance agreements are in place with suppliers (SLA’s, compliance agreements, maintenance agreements, installation agreements)
  • Ensure day to day necessary permission for mall external suppliers and mall in house facilities to be generated and issued.
  •  Ensure all compliance agreements in place with business partners (shopping centre agreements, commercial agreements and working documents)
  • Meet the tenants and listen to their issues and find solutions whenever possible.
  • Coordination with tenants for back of the house facilities, Trash disposal, pest control, Safety & Security issues
  • Conduct Shopping centre, commercial site and outdoor site inspections.
  • Frequent interaction with the retailers/ tenants to understand their needs and their satisfaction level
  • Analyze the tenants’ sales.
  • Prepare monthly reports.
  • Ensures that the Mall opens and closes in accordance with company standards
  • Monitor and follow – up on preventive care/scheduled maintenance
  • Manage the maintenance team and performance management
  • Coach and train the Duty Manager for the execution of all operational processes.
  • Manage and oversee the day-day operational problems in conjunction with Ops Duty Manager
  • Ensure the workflow process is maintained and adhered to on a daily basis
  • Ensure that SOPs for the Mall, security and housekeeping are monitored and followed.
  • Elevate any personnel performance issues to the Personnel Manager immediately.
  • Assess and evaluate training opportunities from observations and company –defined best practices and make recommendations to the Personnel Manager and execute action plans.
  • Perform other tasks as assigned



  • Arabic & English speaking candidate preferred.
  • Minimum of Five years experience in shopping center management or retail management.
  • Related bachelor’s degree or similar education / experience.
  • Possess superior communication and interpersonal skills with a high degree of human relations skills.
  • Strong organization and management skills.
  • Ability to thrive in a fast-paced, demanding business environment.
  • Demonstrate strong time management and organizational skills.
  • Demonstrate a passion for customer service.
  • Excellent ability to create teams who works together in partnership.
  • Demonstrate ability to prioritize and handle multiple tasks and work with a sense of urgency.
  • Demonstrate excellent verbal and written communication skills.
  • Demonstrate computer proficiency.
  • Demonstrate business comprehension.
  • Ability to effectively communicate with customers and store personnel.
  • Ability to work a flexible schedule.

 Please send your resume to sajith@ibuz.ae


One thought on “Operations Manager -Malls AED 20-25K/Month -Dubai U.A.E

  1. bassant haggag says:


    Email: Bm3080@yahoo.com
    Mob: 050-2598366

    “Some succeed because they are destined, but most succeed because they are determined”

    Objective: to join reputable organization that assistant me building successful career,
    And To become a part of a well- establishment company where I can utilize my talents and expertise acquired through years of experience, thus greatly contributing not only to my personal growth but to the whole organization.


    Name: Bassant Mohammed Haggag.
    Gender: female.
    Nationality: Egyptian.
    Date of birth: 22/11/1980.
    Social status: married.
    Residence Visa (husband sponsored).


    Licensee of arts-English Department.
    Faculty of arts- English Department – Cairo University.
    Grade: Good.
    Year: 2002


    -Arabic: mother tongue.
    -English: perfect command of spoken, writing and conversation.
    -Computer skills: operating system” skilled in using Microsoft, windows XP.
    -Software: experienced in MS- OFFICE (Word, Excel, Power point).
    -Had a British Counsel English Courses. (Communication & correspondence).
    -Had American university Cairo business English courses (trading and -business command).
    -Had certificate from Egypt Air in passenger fares & ticketing (initial) at commercial financial & administrative training center. (Cairo)
    -Electronic Communication: skilled of using internet for electronic mail, data gathering and research activates.
    – I have UAE. Driving licence.
    . Reports MIS making on proficinal –
    – very will preparing for using banks systems.

    Special qualifications:

    American Express (Middle East), Dubai, UAE. (From March 2002 to May, 2002).
    Customer service clerk:

    Representative of Amex in the front office in Dubai.
    Helped in solving and reporting the customer’s issues.
    Tele- marketing of American Express cards.

    Standard Chartered bank, Dubai, UAE from (June 2002 to Dec 2002):
    Central operation & Accountant service clerk.
    Personal, company, limited liability and Accounts opening.

    – Account opening
    – closing of accounts
    – Ledger fees changing
    – ARM codes / segments code changing
    – Interest fields amendments
    – SigCap
    – Calling customers

    CRES Department, from 2008 until now):

    – reported to work as GFM team manager.
    -CRES Help Desk, UAE property.

    Commercial brokerage company (from 2003 to 2004):

    Secretary / receptionist
    – All secretary and reception duties
    – Competent in computer knowledge using MS, power point, word
    – typing litters in English, Arabic
    – Data entry

    – Gained a quality experience for dealing with customers and company represents in marketing and insurance fields.

    American Hospital Dubai (from 2005 to 2006)

    Patient relations representative

    – Work as a customer service officer.


    Available upon request.


    Reading, bowling, soft Music.


Apply only if the role is 70% match to your previous job role . Due to shortage of time/resources only shortlisted candidates will be contacted - Resume@macgroup.me

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.

%d bloggers like this: