2 thoughts on “Key Account Manager – (Domestic Appliances) – uPTO 10K + Benefits – Dubai,U.A.E

  1. Sunil Jeswani says:

    Please be advised that the email sent on this email id is bouncing back. Kindly suggest an alternative id.

  2. Medhat Ibrahim says:

    Medhat Ibrahim Hassan
    E-Mail: medhatrb@gmail.com
    Mobile: +971 50 663 2316 / +971 56 479 4150

    Personal Statement
    A highly ambitious, proactive and enthusiastic individual in Business Development and sales looking forward to join a fast paced growing enterprise that can offer me a constructive workplace to develop brand strategies, Strategic Alliances and interact with new clients and develop business for the organization.
    Results orientated professional. Over 10 years of sales experience of working in competitive businesses and successfully identifying, developing and managing new business opportunities within these markets, with a proven ability to get results, generate revenue, improve service as well as reduce costs

    Skills & Areas of Expertise
    • Strategic Plan Development & Execution
    • Sales forecasting
    • Leadership Skills
    • Reducing Costs
    • Self-disciplined
    • New product development

    • Sales reporting
    • Budget Allocation
    • Maximizing Sales
    • Communication Skills
    • Key account Management

    Professional Experience
    Sales Advisor Executive January 2015 – Till Present
    Emirates Vacation Club Dubai – Dubai (UAE)

    • Meet and greet a client in a friendly and professional manner
    • Delivering a 90 minutes sales presentation convincing a client to Purchase our Timeshare.
    • Following up and keeping in touch with a client over the phone making sure they make payments to the company as agreed.
    • Negotiate terms and agreements with a client and closing deals.
    • Answering all clients’ questions and handling any problems and providing solutions in a professional manner.
    • Building good relationships with existing clients so as to get referrals’ from them for the continuous growth of the company.
    • Working closely with the marketing department so as to drive sales and the company forward.
    • Working hard to meet targets and upgrade the company’s sales volume
    • Delivering prepared sales talks in order to persuade potential Clients to buy our product
    • Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
    • Explain products or services and prices and answer questions from customers.
    • Record names, addresses, purchases and reactions of prospects Contacted
    • Adjust sales scripts to better target the needs and interests of specific individuals.
    • Answer telephone calls from potential customers.
    • Maintain records of contacts, accounts and orders.
    • Organize appointments to meet with prospective customers.
    • Conduct sales presentations.
    • Negotiate the terms of an agreement with the customers and closing sales..
    • Conduct product trainings in order to develop brand knowledge as well as market researches
    • Conducting Trainings & Team Building Activities for the Sales Team.

    Marketing Assistant Executive Sept 2012 – Dec 2014
    Reckitt Benckiser – Dubai (UAE) (Dettol, Durex, Vanish, Veet, Strepsils Etc…)
    • Pangram report (monthly canvas) as company priority for share of shelf to control market share
    • Preparing sales analysis reports /dashboards and share it as per the planned frequency Maintaining company master data (product master & customers master) Supporting and arranging with distributors to upload IMS system Send distributors compliance reports from data uploading standpoint Calculates goods in transit and share it with the planning team Prepare Ad hock reports for sales/marketing team based on their needs
    • Prepare monthly forecasts, build tracking tools to ensure monthly target is met per brand and per SKU, track distribution and availability of all products across all trade channels, conduct weekly market visits to stay updated on the situation, gather data from the consumers to better understand market trends, ensure proper execution of the 4Ps, work closely with the trade marketing team to follow up on the distributor trade spend expenditures and insure proper and timely executions, suggest and take monthly orders from the distributors, track all shipments, analyze sales data to find new opportunities, work closely with the supply team to maintain a proper stock days level
    • Assisting the regional senior trade marketing manager of Dettol, the company’s mega brand
    • Providing weekly in depth sales analysis reports, by country by channel, by segment, by category.
    • Daily tracking of brand performance, by following up on distribution, in market sales, share of shelf, penetration, presence and availability
    • Deep analysis of Nielsen reports regarding market, volume and value shares, and building action plans to respond to competition
    • Weekly tracking of competition in store activities and initiatives
    • Following up on orders and supply of POS material, and insure timely and perfect executions of activities across countries
    • Top line Management of our top 30 Key account in line with Brands / Sales team
    • Work closely with the marketing team on different projects and monthly planning.

    Customer service team leader March 2010 – Aug 2012
    United Parcel service (UPS)

    • Motivating and inspiring the team to surpass their potential.
    • Improving the team and facilitating the communication among the members of team.
    • Exceeding and meeting departmental objectives, including conversion targets.
    • Creating sense of ownership within the employees and resolving employee issues, if any.
    • Monitoring, organizing, and coaching team on a day-to-day basis.
    • Communicating the company’s purpose, core values, vision to the front employees.
    • Ensuring that the employees follow their schedules properly as designed.
    • Striving for new ways continually, to increase the opportunities of sales.
    • Handling escalated calls, complaints, questions, and queries as necessary.
    • Facilitating cross-functional communication within employees for improved working.
    • Creating a conducive work environment for all the call center’s employees.
    • Carrying out team meetings and actively participating in the monthly and weekly meetings.
    • Responsible for monitoring agents KPIs.
    • Responsible for achieving 90% service level monthly.

    Assistant Manger CRM Dept July 2008 – Feb 2010
    Hamptons International LLC.

    • Responsible for call center policies and procedures including meeting call center operational standards.
    • Maintaining employee sales and service levels, improving quality service, preparing reports, and keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organization goals.
    • To manage the day–to-day planning, operation and problem-solving of a team of agents
    • To meet with the required service level components, standards and sales targets,
    • To develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduit between Frontlines and Management.
    • Forward and follow up the complaints with the concerned head of department.
    • Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
    • Contribute for the initial hiring and selecting process of the front line.
    • Compiling reports on team’s performance and customer feedback.
    • Assist the team in handling calls on daily basis.
    • To maintain a high standard of communication with all departments.
    • Manage the distribution of info information to the concerned department.

    Customer service representative April 2007 – June 2008
    Al Rostamani International Exchange UAE

    Customer Service Center Team Management Dec 2003 –March 2007
    Americana (Kuwait Food Co.), Dubai

    Training Courses & Certificates
    • Nielson: Market Research
    • Reckitt Benckiser RUMEA: Driving Performance through Retail Audit Analysis
    • Americana (Kuwait food co.): Customer at crossroad, how to send a negative massage in positive way, 7 habits of highly effected people, Customer Mania and Fish philosophy.
    • New Horizons: MCDST (Microsoft desktop support Tec nation), Supporting Users Running the Microsoft Windows XP Operating system.
    • Future Generation Foundation: Basic Business Skills Acquisition

    Academic Achievement
    • High Institute for Business Administration and Computer Science 1997-2001
    (B.A in Business Management and Computer Science)

    Language
    Arabic: (Native).
    • English: Excellent command of written, reading and spoke

    Personal Data

    • Nationality: Egyptian.
    • Date of birth: 15thDec.1978.
    • Driving license: Valid UAE – D/L

Send Your Resume to Sajith@ibuz.ae !

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: