Asst. Manager – CRM – Up to AED 16K + Benefits

POSITION DESCRIPTION Position : Asst. Manager – CRM
Location: Dubai, U.A.E
Salary : Upto AED 16K + High Commission + Benefits
Contact: rakesh@macgroup.me

  • Front end role, managing staff of 14 front of house CRM employees, works closely with Managers and General manager to ensure smooth functioning of operations.
  • Must have great personality and excellent communication skills
  • Pleasant looks, calm & composed personality,  Must have dealt with HNI clientele.
  • Real Estate Experience is an advantage
  • Preferably from Banking, Airlines, Insurance domains
  • Can even consider team leads who have managed 8-10 staffs
  • It’s a front end role where even the assistant manager has to sit with the clients and sort out the issues.
  • Experience in Real Estate Sales / Mortgage / Luxury Car / Luxury Holiday Package / Vacation Club / Time share / Investment management, Life Insurance, Banking /Hospitality/Insurance/Airline industry is an advantage.
  • Nationality Preference: Arabic; Non –Arabic (European(no East European), Parsi speaking, Indian)
Advertisements

One thought on “Asst. Manager – CRM – Up to AED 16K + Benefits

  1. Rienzie Silva says:

    I am a creative hardworking passionate business management expert with top MNC and conglomerate experience in sales,marketing and distribution disciplines in GCC region.
    I was the business head for Beverage division in Al Seer Oman with 6 agencies namely Suntop,AlAinand have managed many other leading food agencies such as Ferrero Mazola with an annual turnover of 120 million dirhams per annum.I also have gained tremendous experiences in working in the markets such as KSA,QATAR & OMAN managing Dairy ,Fresh juices ,Long life juices .Bakery ,Confectionary and many other categories thorough which I have gained the knowledge in managing different distribution and business models pertaining those categories.
    Here are some ways I can contribute to the growth of your enterprise.
     Excellent track record and experience in transforming strategy concepts into reality in companies I worked.As per current AC Neilson Data ,Driven Oman Ferrero business to become to second player within the period of 18 months (2014)
     Hands on expertise in distribution and local policies procedures can give competitive edge and penetrate into untapped markets .
     Good knowledge in Oman market FMCG behaviour and pricing strategies .
     Design and implement realistic business strategies that focus on the customer and the shopper satisfaction through out all trade channels
     Enable growth by planning ,prioritizing and managing trade marketing investments and ensure market execution efficiency
     Drive the business with SWOT based assessment on competitors and business opportunities in the market and drive towards the set business objectives
    I strongly feel my unique analytical ability blend with good organizational skills & passion in customer relations will be a definite advantage for the positions applied.
    I believe you will find my cv is interesting & expecting a favourable reply, I remain .
    Thanking You
    Yours Obediently
    ………………………..
    RIENZIE SILVA

    PERSONNEL INFORMATION
    Name Pussellage Oswald Rienzie Silva
    Address 194 Welivita, Kaduwela. Sri Lanka
    Date of Birth 18th January 1972
    Gender Male
    Nationality Sri Lankan
    Marital Status Married
    Contact no Mobile+968 92405181/+96899160550
    E-mail rienziesilva@yahoo.co.uk

    PROFESSIONAL QUALIFICATION

     Certificate in Marketing (Chartered Institute Of Marketing –UK)
     MBA – International Marketing(MGU)

    EDUCATIONAL QUALFICATIONS

     G.C.E. A/L – 1990

     G.C.E. O/L – 1987

    PROFESSIONAL EXPERIENCE
    Previous Employment
    Al Seer Group Of companies –Sales Manager –Beverage/Food/Non Food –Oman
    Beverage –Sun Top ,AlAinWater,Caprison,HUL products
    Non Food –Fine ,Creme 21
    Food –Ferrero,Mazola,Deema,Mani Foods ,Ceres,Lorenz,AlFoah Dates ,Tuna ,Waffles ,Harrbo

    Responsibilities

     Responsible for target achievement and growth with minimum wastage across Oman in all trade channels
    MT(Carrefour,LuLu ,Mars ,TSC ) General Trade ,Whole Sale etc
     Negotiate and execute in Store promotions with DMU s for the optimum level .
     Train the sales team on selling closing sales merchandising
     Forecasting by products for the rest of the year .
     Manage multicultural team with three managers ,two supervisors,18 sales representatives and 9 salesmen with different skill levels ,motivate and drive them towards organizational goals.
     Ensure implementation of Planograms for each product as per the norm.
     Develop a healthy interface with merchandising team to gain better merchandising standards in all outlets
     Conduct appraisals based on SMART objective for the team.

    PREVIOUS EMPLOYMENT
    Al Rabie Saudi Foods Company -Key Accounts Manager -RIYADH
    Responsibilities
     Responsible for target achievement and growth with minimum wastage in all 150key accounts in Riyadh including
    Carrefour, Panda, Othaim ,Danube ,TamimiBalsharafetc
     Negotiate and execute in Store promotions with DMU s for the optimum level .
     Manage multicultural team with three managers ,two supervisors,6 sales representatives and 6 salesmen with different skill levels ,motivate and drive them towards organizational goals.
     Ensure implementation of Planograms for each product as per the norm.
     Develop a healthy interface with merchandising team to gain better merchandising standards in all outlets
     Conduct appraisals based on SMART objective for the team.

    Sales Manager –

    General Trade in Jeddah and Modern Trade in RIYADH
    2008 to 2010- Al Marai – Bakery Division
     Ensure volume target achievement and growth with minimum wastage in all key accounts Carrefour, Panda, Giant , GeantOthaim
     Negotiate and execute in Store promotions with DMU s for the optimum level
     Developing identified technical and management competencies of supervisors &salesman.
     Acquiring prime positions within outlets for display & Merchandising at the lowest investment.
     Managing key chains through developing & implementing of account strategies & plans in order to maximize volume, share performance and visibility
     Ensure implementation of Planograms for each product as per the norm.
     Gaining high level of trade support & loyalty by enhancing, understanding the modern trade environment & establishing close working relationship with key DMU’s

    Channel Development Manager

    2006 TO 2008 JULY-Lion Brewery Ceylon Limited

    Analyzing, developing & implementing trade marketing & distribution plan for channel that is in line with modern trade needs, brand strategy & national operations plan
     Drive beer culture through related activities in order achieve higher Brand/Category Awareness
     Gained high level of trade support & loyalty by enhancing understanding the modern trade environment & establishing close working relationship with Key DMU’s
     Developing and Managing external suppliers to turn around tactical material/activities faster and achieving superior position in terms of quality over competition.

    Sales Training Manager
    2006 July to 2006 Oct At Lion Brewery Ceylon Limited
     Recruitment ,training and development of retail staff
     Conduct appraisals for staff and identify training needs
     Find inhouse and external trainers for training programmes
     Coordinate training programmes with institutions for the staff
     Develop a database for immediate replacements

    Key Account Manager
    2004 to 2006 May – Ali Bin Ali Establishment WLL Doha Qatar.
     Managing modern trade chain through implementing of account strategies & plans in order to maximize volume, share, Availability, performance and visibility.

     Acquiring location & sites within chains for display & Merchandising.

    Territory Manager /Senior Marketing Executive /Marketing Executive
    1993 to 2004 June – Lion Brewery Ceylon Ltd
     Territory Development Manager – 2003-2004
     Senior Marketing Executive – 1999-2004
     Marketing Executive – 1993-1999.

    LANGUAGE SKILLS
     ENGLISH- Good
     ARABIC-Beginner
     HINDI-Beginner

    EXTRA CURRICULAR ACTIVITIES
     Represented & Vice-captained school cricket in all age groups since 1982 to 1991 and playing 3 years in the 1st 11 team.
     Represented Malay and NCC clubs in division 2 & 3

    SPECIAL PROJECTS
    An active member of the company’s re-engineering process of field sales operation. Ensuring 360 degrees evaluation of the success of the process

    OTHER SKILLS
     Computer literate.( MS Office )
     Hold valid driving license (Oman ,Qatar, KSA ,Sri Lanka)

    I hereby certify that the above mentioned details are true & correct to the best of my knowledge.

    ………………………..
    Rienzie Silva

Apply only if the role is 70% match to your previous job role . Due to shortage of time/resources only shortlisted candidates will be contacted.- resume@macgroup.me

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: