Position: CRM Manager
Salary: Upto 25K + Benefits
- 8-10 yrs of experience in GCC Market (KSA exposure would be a plus)
- Multi Lingual , Arab origin, Lebanese or Jordanian preferred.
- Strong background in customer acquisition, re-engagement and retention strategies.
- Should have handled Products, handling from the holistic business perspective
- In charge of customer experience, personal, internal and external levels.
- Managed a large department where the core attention to the business focuses on managing contact centre, front of house, collections, call centre, operations and after sales support.
- Establish as a main contact between Legal, Marketing, Finance/ Accounts, Sales, Projects team on all activities such as client engagement and legal departments.
- Should be available 24/7 and be exposed to international clientele managing individuals and large corporate accounts
- Excellent communication skills in Arabic will be an added advantage