Contact Center Manager -Banks/Real Estate- Dubai

Position: Contact Center Manager

Location: Dubai,U.A.E

Salary: (Current) Market Standard

Sector: Property/Banking/(Telesales targeting HNIs) 

Note: Must have experience managing bigger contact center. 

CVs to JimmyATmacgroup.me 

Responsibilities:

  • Partner with the Contact Center Director to develop strategies to meet or exceed all assigned SLA’s and quality measures.
  • Inspire and develop a team of supervisors to effectively lead teams of frontline Telesales Executives
  • Execute effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Leverage contact center statistics to coach, recognize and continuously improve team member performance.
  • Hire, coach and provide training to personnel to maintain high customer service standards.
  • Prepare and periodic performance reports on contact center operations.
  • Directly interface with clients to articulate company performance and address client concerns.
  • Ensure compliance standards are met and all best practice protocols are followed.
  • Develop presentations and conduct team meetings to motivate and educate supervisory staff and frontline contact center agents.
  • Communicate company goals to team members so every employee understands his or her role.
  • Conduct periodic surveys of clients to ensure quality standards are met.
  • Other duties as assigned.

Requirements:

  • 3+ years experience as call center manager
  • Previous experience in sales/customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
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7 thoughts on “Contact Center Manager -Banks/Real Estate- Dubai

  1. Carol Santos says:

    I have extensive experienced as a call center manager.

  2. Meeraj Hashmi says:

    I have 3+ years experience as a contact centre Manager with bachelor’s degree in Business Management. Please advise how to apply for this vacancy.

  3. Atif Khan says:

    Work experience from USA and Canada for about 13 years, Currently working for a BPO as a CSM/Operations.

  4. Rajalakshmi says:

    worked as telesales executive in first gulf bank more than 2 years interested..

  5. Ayman says:

    Dear Sir,

    I would like to express my interest to work in your esteemed organization . Please find the enclose C.V for your perusal ,which will give you a good idea about my capabilities.

    I’m seeking a challenging assignment within the industry as a Business Executive with Exceptional Organizational ,Professional and Interpersonal skills in the Middle East and Golf Region .Experienced in purchasing ,Sales Management , Performance efficiency ,Negotiations ,Consultancy ,Marketing ,Distribution and Managing with a Positive ,Balanced ,Reliable and ethical approach.

    Kindly note that i have car and i can work with my car and also I have my free resident visa .

    Thanks for your considering my application and looking forward to hear from you soon.

  6. Mohammad Munawar Jaffrani says:

    I am a high caliber industry professional with an experience amounting over 20 years, majorly across various facets of Call Centers, Phone Banking, Centralized Customer Service, Centralized Card Operations, and Global Consumer Banking activities. I am keen on working in Customer Services / Alternate Delivery Channels with your reputed organization. With reference to the requirements, I have enclosed herewith my resume for your kind perusal.
    My competence in identifying customer behavior, transaction trends, competition and industry trends to offer the best services, and handling the hiring, training, and development of staff for continued business and staff career growth has been a key driver in my success as a proven Banking Strategist so far.
    Some of my core areas of interest and practice include establishment and management of customer contact centers, designing process flows, formulating online banker performance matrix, and initiation of problem resolution units. Given a potential opportunity, I am confident of adding immense business value to your operations through the introduction of innovative Managerial Strategies.
    I would await your response to my email, to set-up a professional meeting for further discussions. Thanking you for your time and consideration.
    Regards
    Mohammad Munawar Jaffrani

  7. Moath says:

    I have 5 years expetience as acting supervisor in an outsourcing call center company

Send Your Resume to Sajith@ibuz.ae !

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