Russian Social Media Specialist – Upto AED 12K++ – Dubai

Position: Russian Social Media Specialist

Location: Dubai

Salary: AED 12K++

CVs to MariaATmacgroup.me

Note: Must be an excellent Russian speaker//writer. Must be able to engage  and tap the Russian HNI clients. (Must be available in U.A.E to attned the in-person interview)

Responsibilities:

As a social media specialist, you’ll need to:

  • Develop a social media strategy and set goals to increase brand awareness and increase engagement
  • Manage all Russian social media channels such as Facebook, twitter, instagram, VK.COM, OK.ru, Moi Mir, RuTube
  • Plan content and delivery and use tools to manage multiple social media channels
  • Develop and manage campaigns that promote organization and brand
  • Write engaging blog posts and articles
  • Create engaging multimedia content such as videos, and/or outsource this effectively
  • Form key relationships with influencers across the social media platforms
  • Manage and facilitate social media communities by responding to social media posts and developing discussions
  • Monitor and report on performance on social media platforms using tools such as google analytics
  • Educate other staff on the use of social media and promote its use within the company (in-house roles)
  • If you’re interested in this  job, please forward the copy of your CV to call MariaATmacgroup.me

    Please retrain from applying if your profile is not the exact match for this role .

Oracle DBA

Position : Oracle DBA

Location : Dubai

Salary : Depending on Skills/Experience – Upto AED 16K+ Benefits

CVs to KhalidATmacgroup.me

Position Purpose

Setup, manage and support production, test and development infrastructure including application, database and server platforms to ensure the highest standards of availability, resilience, integrity, security and performance required by the organization. 

Main Duties of Position 

Oracle VM 

  • Regular health checks for VM servers and the VM Manager
  • Managing the Oracle VM Cluster
  • Manage and monitor the backups of Oracle VM Manager regularly and transfer the backups to more than one location

Oracle Enterprise Linux (OEL 6) – EBS (DB and APPS), BI (DB and APPS), Print  

 Server, OVM Manager, OVM Servers 

  • Monitoring the log files and error reports if any
  • File system management
  • CPU and RAM utilization
  • Checking the printer status and queue
  • Applying OS Patches and Upgrade the Operating system to higher version
  • Working with Oracle support for issues related to any of the above
  • Monitoring the performance of the OS
  • Manage and monitor the OS related backups and test by restoring to the test server
  • Create and format new disks / LUNs previously Mapped on VM guest

 

Oracle Database / Application Backup – EBS / BI 

  • Monitor the EBS/BI DB / Apps / OS backups using Commvault  / Symantec console  daily
  • Check the backups by restoring  / cloning to the test environments and verifying the integrity of it regularly
  • Monitor the performance of the backups
  • Check for any backup errors and resolve

 Disaster Recovery site – EBS 

  • Daily monitor the backups and archives restore on the DR site and resolve issues if any.
  • Regular test the DR site by performing clone of EBS db and apps
  • Test the DR clone environment by verifying the data between DR and PROD

Oracle Database Administration (EBS DB / BI DB) 

  • Monitoring and administration of performance of DB through Enterprise manager, SQL / PLSQL commands
  • Verify the Oracle Production and non-Production instances
  • Monitoring the archive destinations
  • Checking the alert log for any errors and removing the old alerts
  • Review database tuning opportunities
  • Monitor I/O Contention
  • Generate AWR / STATSPACK report to analyze the performance of the Database
  • Manage the SGA (Database memory)
  • Install, patch and maintain all Oracle software
  • Ensure that there are no DBMS_JOBS with the status of failed or broken.
  • Check to ensure that no objects exist in the database with the status ‘INVALID’ 

Oracle Application System Administration – EBS 

  • Applying patches DEV / TEST and Production environments as required
  • Restarting the apache, web, forms and concurrent services as required
  • Supporting the technical and functional team to migrate all the solution from DEV / TEST instance to PRODUCTION Instance
  • Creating new responsibilities, functions menus ,value sets, etc
  • Creating the users and assigning the responsibilities to the users
  • Supporting the technical and functional teams for Service Request updates using Oracle Support
  • Troubleshooting the issues faced by the users regarding Forms, Java, connectivity
  • Monitoring the Concurrent Managers and checking the performance of the Concurrent Programs
  • Upgrading Oracle Application to the latest release
  • Migration of custom components
  • Monitoring and administer of Oracle Workflow and notification mailer
  • Interaction with Oracle Support team for Severity 1 issues 

Oracle Business Intelligence Application (OBIA) 

  • Daily health checks for BI application
  • Applying patches to TEST / PROD
  • Solving user login issues (session cookie integration with EBS login)
  • Monitory and maintain the incremental load daily and resolve any issues related to it.
  • Perform initial load when needed (performing all the pre and post checks when running initial load on BI Prod)
  • Adding new GL codes
  • Monitor the performance Weblogic application server, agents, built in ODI framework, BI and ODI Domains, Analytics daily  resolve issues if any.

Oracle Data Integrator (ODI Standalone) 

  • Configuration and Administration of Oracle Data integrator with the Legacy and ERP system
  • Creating the Agent – Scheduler to run the Interfaces on Production environment from Legacy systems
  • Monitoring the Agent log files for any errors
  • Migrating the components from TEST instance to Production
  • Working closely with ERP – APPs team to resolve issues related interface failures.

Hyperion Environment (DEV, TEST, Pre-PROD) 

  • Install, configure the Hyperion environment
  • Backup configuration of Hyperion application and Essbase Database
  • Configuring and managing Hyperion user integration with Windows AD
  • Managing and monitoring the performance of Windows, Hyperion (B&P application) , Essbase database (MOLAP DB) , Oracle Database (OLAP DB for Hyperion metadata)
  • Applying latest patches
  • Backup and restore Essbase database

 

 

Oracle DBA – Upto AED 16K – Dubai

Position : Oracle DBA

Location : Dubai

Salary : Depending on Skills/Experience – Upto AED 16K+ Benefits

We are looking for a  BA who can also do report development, SQL Query development etc, or has a functional experience as well. 

Must-Haves:

Should have been part of two implementation cycles of Oracle ERP

Must have Oracle VM and , Oracle Enterprise Linux experience

Must have experience in performing DBA Related tasks

Must have hands-on experience in Enterprise Manager , ODI, Oracle EBS System Administration

Must have performed administration activities in Oracle BI, Hyperion Budgeting & Planning and HFM – test and production environments

Should have performed system administration tasks

Desirable:

Experience in Development and maintenance of interfaces for the following modules

  • Oracle FIN,SCM,HR, PAYROLL, EAM, Property Module using ODI

Hands-on experience in configuration and support of Hyperion Budgeting & Planning and Hyperion Financial Management

If you’re interested in this Oracle DBA  job, please forward the copy of your CV to call JimmyATmacgroup.me

Please retrain from applying if your profile is not the exact match for this role .

Head of E-Commerce (B2B) – Dubai

Position: Head of E-Commerce (B2B)

Location: Dubai

Company Type: Start-up firm backed by a major group in Dubai

We are searching for an experienced Head of E-Commerce (B2B) for a well-established group in Dubai.

It’s a start-up backed by one of the leading groups in Dubai

We are looking for a candidate who has proven experience in successfully building, launching and operating an e-commerce site.  The ideal candidate will be heading a team the includes support staff,  IT staff, procurement team and the Marketing team.

As Head of E-Commerce you will be responsible for the following:

– Develop the E-Commerce website
– Develop the E-Commerce strategy for the company moving forward.
– Develop the strategy alongside the marketing team to drive traffic to the website
– Develop promotional campaigns
– Responsible for a team of copywriters, designers and photographers
– Work alongside the technical team to improve the E-Commerce platform
– Grow the channel through an e-commerce strategy that takes into account market and customer strategies
– Own and drive the P&L for the e-commerce channel
– Lead and inspire a team of e-commerce account managers
-Manage key stakeholders to drive the e-commerce agenda internally

Must-Haves:

-People management experience
-Commercial experience / P&L management
-Experience of working for / supplying to online retailers
-Graduate calibre
-Experience of dealing with senior stakeholders

 

– Strong experience in management level in an E-Commerce setting for years
– Solid background in sales, marketing and operations.
– Experience managing online marketing campaigns, social media and SEO

Salary: Since the company is looking for someone who can grow along with the company, the salary offered initially will be lesser than the current market salary but the company will be generously offer higher package based on the company performance down the line.

If you’re interested in this Head of E-Commerce (B2B ) job, please forward the copy of your CV to call JimmyATmacgroup.me

Please retrain from applying if your profile is not the exact match for this role .

Business Head – Building Materials Trading – Dubai

Position: Business Head – Building Materials Trading

Location: Dubai

Company Type: Mid-size firm backed by a major group in Dubai.

We are in search of a go-getter who can take a mid-size building materials company to the next level. The company is a part of one of the top five leading players in the Dubai market.
As a business head , your main role will be to manage and develop new and existing customer portfolio’s in their most profitable micro-market to optimize sales volumes and prices in line with their commercial strategy and company budget.

You will also implement initiatives that make them the market leader  and a go-to place for all building materials . This role requires the candidate to manage and develop the sales team while collaborating with other senior members of the management team to ensure a sustainable business.

What you’ll need to succeed
To be successful in this role, you must have a background in Sales in the Construction / Civil Engineering or Building Materials market in U.A.E.

We are specifically considering candidates who has the experience of successfully heading a building materials company in U.A.E for the last 2-3 years.

Salary: Since the company is looking for someone who can grow along with the company, the salary offered initially will be lesser than the current market salary but the company will be generously offer higher package based on the company performance down the line.

If you’re interested in this Business Head –  Building Materials Trading  job, please forward the copy of your CV to call JimmyATmacgroup.me

Please retrain from applying if your profile is not the exact match for this role .

Director of Contact Center – Bank/Real Estate – Dubai

Position: Director of Contact Center – Bank/Real Estate – Dubai

Location: Dubai,U.A.E

Salary: (Current) Market Standard

Sector: Property/Banking/(Telesales targeting HNIs)

Note: Must have experience managing bigger contact center

CVs to JimmyATmacgroup.me 

Position Summary

The Director of Contact Center is responsible for the strategic planning and execution of all Call Center operations. Core duties include management and leadership of processes for the continuous improvement of the sales and customer experience. Tactical emphasis is on sales to HNIs and customer care, quality management, workforce planning, recruiting, coaching and training. Performance metrics include call efficiency, low abandonment rate, high conversion rates, staffing utilization, acceptable turnover, and financial performance. A commitment to excellence is demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills, and morale.

The Director’s success is measured by the organization’s ability to provide high quality services while meeting Service Level Agreements (SLA), improving sales and call performance, increased use of resources and adaptation of new proven technologies to increase efficiency, and achievement of metrics. The leader in this role actively contributes to the overall company operational targets as well as the daily business decisions. Calls are of Outbound(more)/ inbound nature.

The Director of Contact Center executes the vision for the operation insuring the Call Center meets customer and organization needs. The successful Director is continually engaged in leading and inspiring their team in achieving sales targets by  developing and documenting best practices in the performance of all duties and responsibilities.

Primary Responsibilities

  • Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently meet the sales targets by leveraging the value of every call .
  • Responsible for development and administration of annual department budget to attain business goals with operational stability,
  • Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development,
  • Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance,
  • Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to Call Center,
  • Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision,
  • Coordinate analytic, strategic and technical resources to meet client expectations and insure satisfaction,
  • Manage and expand client and coworker relationships,
  • Find and close new revenue opportunities within the existing client base,
  • Insure compliance with regulatory agency guidelines and standards.

Knowledge, Skills, & Experience Requirements

  • Bachelor degree is a must
  • Minimum 5 years of Call Center/Contact Center management experience,
  • Effective leadership and analytical skills including working knowledge of financial statement analysis.
  • Exceptional ability to develop and manage results-oriented recruiting and training programs,
  • Measurable experience in managing and growing profitable satisfied accounts and/or relevant account management experience,
  • Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations,
  • Strong negotiation, interpersonal, written and oral communications skills – including statistical report writing,
  • Computer Skills: Microsoft Outlook and Word with advanced Excel skills (Salesforce CRM preferred),
  • Occasional travel to clients or trade show required.

Contact Center Manager -Banks/Real Estate- Dubai

Position: Contact Center Manager

Location: Dubai,U.A.E

Salary: (Current) Market Standard

Sector: Property/Banking/(Telesales targeting HNIs) 

Note: Must have experience managing bigger contact center. 

CVs to JimmyATmacgroup.me 

Responsibilities:

  • Partner with the Contact Center Director to develop strategies to meet or exceed all assigned SLA’s and quality measures.
  • Inspire and develop a team of supervisors to effectively lead teams of frontline Telesales Executives
  • Execute effective resource planning to maximize the productivity of resources (people, technology etc.)
  • Leverage contact center statistics to coach, recognize and continuously improve team member performance.
  • Hire, coach and provide training to personnel to maintain high customer service standards.
  • Prepare and periodic performance reports on contact center operations.
  • Directly interface with clients to articulate company performance and address client concerns.
  • Ensure compliance standards are met and all best practice protocols are followed.
  • Develop presentations and conduct team meetings to motivate and educate supervisory staff and frontline contact center agents.
  • Communicate company goals to team members so every employee understands his or her role.
  • Conduct periodic surveys of clients to ensure quality standards are met.
  • Other duties as assigned.

Requirements:

  • 3+ years experience as call center manager
  • Previous experience in sales/customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Proficient in MS Office and call center equipment/software programs
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient

Telesales Executive – Real Estate Sector – 5K to 6K++ Dubai

Position: Telesales Executive – Real Estate Sector

Location: Dubai

Salary: AED 5-6K + Commissions

Contact: Khalid@macgroup.me

  • Must have excellent communication skills in English.
  • Candidates from property sales background preferred but others will be considered based on strong communication/sales skills.
  • We are looking for candidates who have dealt with high net-worth individuals in the past (Luxury services/sales/banks/insurance/wealth management/call centers)
  • Candidates who can join immediately are preferred though we will consider other candidates as well.
  • Candidates must be able to hit the set targets

Social Media Manager -AED 11K+ Benefits – Dubai

Position: Social Media Manager

Location: Dubai

Salary: AED 11K+ Benefits

CVs to MariaATmacgroup.me

Responsibilities:

As a social media manager, you’ll need to:

  • Develop a social media strategy and set goals to increase brand awareness and increase engagement
  • Manage all social media channels such as facebook, twitter, pinterest, google + and instagram
  • Plan content and delivery and use tools like hootsuite and asana to manage multiple social media channels
  • Develop and manage competitions and campaigns that promote your organization and brand
  • Write engaging blog posts and articles
  • Create engaging multimedia content such as videos, and/or outsource this effectively
  • Form key relationships with influencers across the social media platforms
  • Manage and facilitate social media communities by responding to social media posts and developing discussions
  • Monitor and report on performance on social media platforms using tools such as google analytics
  • Educate other staff on the use of social media and promote its use within your company (in-house roles)
  • Regularly liaise with clients via telephone, email, conference calls or face-to-face

Telesales Executive – Arabic – AED 6K++ Dubai

Telesales Executive – Arabic

Location: JLT, Dubai

Reports to:  Operations Manager

Salary: AED 6,000/Month + Performance based incentives

Additional Benefits: Medical & Annual Airfare for self

CVs to Khalid@macgroup.me

Position Summary:

The Tele Sales Executive is responsible to handle the accounts of customers and provide them with efficient customer service.

Key Areas of Responsibilities:

  • Provides help and advice to customers about  products and services;
  • Communicates courteously with customers by telephone, email, letter and face to face.
  • Investigates and solves customers’ problems whilst working closely with the Head of Business Development.
  • Responsible to keep accurate records of discussions or correspondence with customers.
  • Learns about organization’s products, promotions or services and keeps up to date with changes.
  • Responsible for collecting money paid by clients and update the money collection schedule.
  • Coordinate with the clients’ appointments.
  • Ensure all plans are created accurately whilst working closely with other officers .

Professional Requirements:

  • Bachelor’s degree or equivalent with MS office knowledge
  • At least 2 years’ experience in Sales
  • Excellent communication skills.

Required languages:

  • Arabic
  • English

Job Type: Full-time

Educational Qualification:

  • Bachelor’s/Equivalent

 

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